Privacy Policy — Qanadeel Al Noor
About this policy
This policy explains data handling in Qanadeel Al Noor and its associated support form. The app is operated by Mohammed AlAbdulmohsen. Last updated: 13 October 2026.
Learning on your device
The app does not require a child account. Completed lessons, lanterns, stars, daily missions, and language and voice settings are saved on the device. Learning progress is not sent to the support service. Narration uses Apple system voices.
Optional feedback and support
In-app feedback is intended for parents and adults and is protected by a parent gate and adult confirmation. When you choose to submit, the app sends your message, feedback category, related lesson, language, app version, platform, and a request reference. A reply email address is optional. The website support form sends your selected application, request category, message, and optional reply email. We use this information to handle requests, correct problems, and reply when needed.
Service security
The hosting service processes your internet address and technical request information needed to deliver requests and protect the service. A hashed internet address, request fingerprint, submission time, and delivery status are stored to limit request rates and prevent duplicate submissions. This information is not used for advertising or tracking across apps and websites.
Service providers
The support service uses Cloudflare for hosting and request processing, Resend for email delivery, and Google/Gmail to receive and handle support messages. These providers receive information needed to perform their services, and information may be processed outside your country. We do not sell support data or use it for marketing.
Children’s privacy
We do not ask children to provide personal information. Please do not include a child’s name, school, location, or other personal details in a message. If child information is accidentally submitted, a parent can request its deletion through the support form.
Retention and your choices
Learning progress stays on your device until removed from the app or device. Support messages and service records are retained for request handling and service security; this policy does not claim automatic deletion within a fixed period. You can request access, correction, or deletion of your support information through the support form, including the request reference if available. We may need to verify a request before acting on it. You do not need to submit feedback or provide an email to use the learning features.
Contact and updates
Use the support link below for privacy questions or requests to delete support information. This policy may be updated when data handling changes.